It offers smoking and non smoking rooms but for some reason, they are mixed on the floor, so you get the smell of cigarettes on the corridors.
The room was quite big, with a nice configuration. Modern desk, flat TV, coffee maker… Big bed with several pillows to chose from… Bed was comfortable. Spanish TVE was available too. Internet connection was free of charge.I did have a problem with the central heating. Outside, it was -2ºC and my room was at 18ºC. I complained and the first night, I was given a portable heater to help, as my system was not working. The noise was, as you can imagine, constant. I switched it off for sleeping. The next morning, the room was cold again. On my way out to my visit, I complain again at reception and got promised it would get fixed. When I got back, went to the room, and was told that the heater had a problem and had just been fixed. I needed to give it a couple of hours until the temperature got to something acceptable. I was very comprehensive and went to my room, and waited two hours, to find out that the temperature, with the system on full, had just risen from 18ºC to 19ºC. I considered the issue unacceptable, and requested a room change, which I got. The new room was at 23ºC.
Bathroom and toilet separated. The two push doors lead into the bathroom, where the sink and bath/shower is. The complementary toiletries were a bit scarce… but soap smelt well.
Buffet breakfast was on the ground floor. You could get a selection of cold meats, cheese, yogurt, some cereal, toasts, a bit of hot stuff, for me, unappealing and a very artificial orange juice. Coffee was filter…
Checking in was easy, making sure you rolled on the A-Club membership, which I am… but with the heater problem, it makes me wonder how they treat their non members.
It is a 4 start hotel… and it looks that way, but in terms of service, I think it is one star over the reality.
HOTEL NOVOTEL LUXEMBOURG CENTRE
35 rue du Laboratoire
L-1911 LUXEMBOURG
LUXEMBOURG
Tel (+352)248781
Fax (+352)26480224
E-mail H5556@accor.com
