A stop over in Singapore, with Singapore Airlines took me to this Carlton Hotel, in the Raffles area of the city. The first thing is that is undergoing expansion works, therefore, there was no reception in the ground floor. Staff were waiting for you in the entrance to take you to the provisional Reception Desk on the 6th floor... This was the beginning of the nightmare. The concierge took control of my luggage, while I got to reception. I was promised it would be sent to my room later.Reception staff was hardly helpful. In fact, after 3 weeks in Asia, where by politeness, everyone says yes to anything that comes out of your mouth, staff here, were the "NO" Type. They put me in a twin room. I asked to get a big bed instead. No... Hotel is full... As if... The conversations were as if I was talking to trainees. They were all extremely young, I suppose cheaper to pay and there was no one who seemed to be the senior.
I asked if they could add points to my frequent flyer card, as advertised in a panel in the reception. No, the booking has been done via a travel agent
They told me that breakfast was not included... When my reservation clearly stated the price included breakfast... "No... reservation is done without breakfast".
I was given the key and sent to the 11th floor. But my key didn't work, so back to the 6th floor to get it fixed. New key given and back to the 11th. This time, I was lucky. It worked. My room was 1116, next to the lifts, so the "Cliiiiiing" of the lift arriving was noticeable all the time. My room, was facing the works, therefore, it was noisy, as the windows, clearly were not properly isolated. In fact, you could even get the noise of the planes taking off...
As my suitcase didn't arrive, I decided to go to get something to eat. On my return, about 1 hour and a half later, my suitcase was STILL NOT THERE... I had to call the concierge to ask for it...
The room was rather basic. The carpet looked really old, slightly dirty, and there were no sleepers available, so, I was a bit concerned to walk barefooted. Asia tends to offer complementary water... Over here, not even a "mirage" of it.I had a shower and when going to get dry, noticed that the towels were unpleasantly stinking, as if they had been washed with dirty water and got dry. That made me go and complain, yet again.
They key kept not working, which made me quite worked up about it, having to go to reception to complain and complain. In the end, they came to my room with me "to show me I didn't know how to use a magnetic key". It worked for them...
The cleaner came in the morning, asking me if she could come in and do the room. I told her I was leaving that afternoon, and she said... "It's ok; I can do it for you, if you want". I said... help yourself. Strange... Nothing to complain about... (1st thing).
If you wanted to stay in, you had an old TV with some TV stations, most of them Chinese and the odd one European and English speaking. Unlike most hotels, if you wanted to see a movie, there was no free movie channel (HBO, Star, AXN...) that normally are available. Over in the "generous" (not) Carlton, you had to pay to watch a movie. Not even MTV or similar was available.
From the window, I could see the swimming pool and its floor was way far from being clean...
The worst part of it is that it wasn't cheap and I was staying there on a Stop-over from Singapore Airlines. Clearly, this airline would really have to reconsider whether to allow this hotel to be somehow related to them. Very poor image they are giving. Maybe it is also a sign that Singapore Airlines could be changing?
76 Bras Basah Road
189558 - Singapore
Tel: +65 6338-8333 
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